Privacy Policy
Last Updated: 01/01/2014
East West Travels & Tour (Pvt) Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you book travel-related services.
- Booking Information: We collect information related to your travel bookings, including flight details, accommodation preferences, and tour itineraries.
- Communication Data: We may collect information from your communications with us, including emails, chat transcripts, and phone call recordings, to improve customer service and resolve inquiries.
- Device and Usage Information: We may collect information about your device and how you use our website, mobile app, or other digital platforms, including IP address, browser type, and operating system.
How We Use Your Information
We use your personal information for the following purposes:
- Booking and Reservation: To process your travel bookings, reservations, and itinerary planning.
- Customer Support: To provide customer support and respond to your inquiries, requests, and feedback.
- Service Improvement: To enhance and personalize your experience with our services, including tailoring travel recommendations and offers to your preferences.
- Communication: To send you important updates, notifications, and marketing materials (you can opt out at any time).
- Legal and Regulatory Compliance: To comply with legal and regulatory requirements.
Data Security
We employ reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and routine security assessments.
Data Sharing
We may share your personal information with the following parties:
- Travel Partners: To facilitate your bookings, accommodations, and travel arrangements.
- Service Providers: To support our business operations, including payment processing and customer service.
- Legal and Regulatory Authorities: To comply with legal and regulatory requirements.
Your Choices
You have several options regarding your personal information:
- Access and Correction: You can access and update your personal information through your account settings.
- Marketing Communications: You can opt out of receiving marketing communications from us.
- Data Deletion: You can request the deletion of your personal information, subject to legal and regulatory requirements.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal and regulatory requirements. The updated Privacy Policy will be posted on our website, and we will indicate the date of the latest revision.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
Phone Number: +88 01988-998877
Remember to customize this template according to your specific business practices and ensure compliance with data protection laws and regulations in your jurisdiction, as well as any international laws that may apply when handling customer data. It’s advisable to consult with legal experts to ensure full compliance and accuracy.